ZICOCN-Distributor Of Consumer Electronics: The data show that: small orders complaints into the hardest hit of e-commerce consumer

2011 e-commerce complaints related to the amount of 100-500 yuan range the largest proportion, followed by 100 yuan, 500-1000 ,1000-5000 yuan, 5000 yuan. Which accounted for 3% more than 5000 yuan, it is learned that a part of the large amount of money the complaints were mainly concentrated in the field of luxury goods and purchasing power at home, phishing sites, phishing, mobile phone industry portal registered.

Ten areas of consumer complaint before the CCTV 2012 315 party Statistics, online shopping at the first, mainly concentrated in the rights inconsistent and description, the quality of goods, shoddy, the sale of counterfeit and shoddy goods, businesses disappear after Maidaojiahuo can not buy rules or arbitrarily changed, the online shopping sales service can not be guaranteed, "Chinese e-commerce research center online shopping rights experts Yaojian Fang told reporters.

Chinese e-commerce Research Center, Ren Caolei researcher said that selling fake goods longitudinal false, fraudulent customer has become a "cancer" of restricting the development of Internet shopping, electronic business platform or third-party seller, should strengthen the awareness of honesty. Competitive products, good shopping experience, sound management, and other electric providers to live "weights".

Cao Lei, the current focus is closely related to all the chaos in the field of electronic commerce and cross-regulation and the corresponding operability laws and regulations of many ministries has seriously lagged behind, therefore, to promote legislation to improve and strengthen the supervision is imperative. The end of last year, the drafting of the Commerce Department, retail network management regulations "and are actively pursuing the regulations included in the legislation plan of the State Council. The Ordinance has made specific provisions for third-party trading platform for market access, the exit mechanism to improve and the parties rights and responsibilities.

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